IT/Technical Support
QUICK
Cairo, EG
منذ 26 يوم

Job Description :

The IT Technician is responsible for providing tier 1 & 2 support services to company personnel. Successful incumbents will provide a high level of customer service, conduct themselves in a professional and ethical manner, stay current on trends and innovations in technology as well as company policies and procedures, and possess a positive and enthusiastic attitude.

April. 2018 QUICK Petroleum Directory C9 www.quickegypt.com Vacancies - ESSENTIAL FUNCTIONS :

  • Respond to incoming requests in a timely manner, track 100% of all customer contacts, research questions and issues and resolve each interaction with customer satisfaction.
  • Escalate incidents to senior personnel when appropriate and in a timely manner.
  • Provide solutions to frequently occurring problems for inclusion in the knowledgebase.
  • Maintain and troubleshoot the company’s workstations and resolve hardware and software problems
  • Install or modify workstation and mobile device hardware and software, including connecting hardware to the network, creating and deploy workstation images and application, installing software, transferring data and testing.
  • Perform routine upgrades on company computer workstations, software and associated peripherals.
  • Coordinate hardware and software repairs with vendors, as needed.
  • Assist in evaluating new technology that will lower cost or improve services.
  • Assist users with more difficult and timeconsuming problems on various types of technology hardware, the company-wide network, computer system procedures, computer software, and telecommunications equipment.
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