responsible for supply chain management (SCM),
and the management of the flow of goods. This includes the
movement and storage of raw materials,
work-in-process inventory, and finished goods from point of origin to point of consumption.
Owns all SCM Operations activities under file
management for the customers under purview
Key Activities include : All file management activities post
Proactive communication with customer service in case
Supporting Customer Service in customer query
resolution and exception handling
Improve Customer Satisfaction via driving operation excellence and improving managing customer expectation
Meeting client specific KPIs without any failure
Reducing cost for trucking costs, eliminating BL amendments to avoid manifest fees.
Following up on outstanding payments regularly and ensure invoices are sent on time to clients, also reporting late payments to clients in order to avoid any late settlement of invoices
Sending complete invoicing requests to FACT team on time
Document dispatch for clients and management.
Main Requirements are :
Minimum of 3 years of experience in logistics industry preferable with a shipping line or freight forwarder
Be system-minded and willing to learn new systems industry preferable with a shipping line or freight forwarder
Good communication of written and spoken English is instrumental
Highly motivated and able efficiently to deliver on time every time
Excellent communication and interpersonal skills
Excellent command of written and spoken English