Operations Architect
Orange Business Services
منذ 23 ساعات

About the role

Missions and responsibilities of the Operations Architect

Pre-sales Phase

  • Supports and advises the project management team and the Client, and consults technical experts and engineering teams if needed
  • Can contribute to technical proposals in pre-sales phase (LoE, feasibility)
  • Has continuous knowledge of customer architecture and ecosystems
  • Is the voice of operations for the design and the operational model
  • Build Phase

  • Evaluates the technical risks at each step of the build phase and anticipates any potential impacts on the global solution, is responsible for the technical risk assessment and Management (TRAM).
  • Is in charge of the correct engineering of the technical solutions deployed for one or several Clients
  • Contributes to the detailed architecture (HLD & LLD) using the technical modules matching the Client’s needs
  • Defines the best migration strategy based on technical and organizational constraints
  • Is in charge of the final technical choices while keeping in mind internal build and run constraints
  • Drives technical meetings with the Client, presents and convinces the Client of the technical choices made
  • Run Phase

  • Provides technical support for major changes
  • Can contribute when major incidents or crisis with design impact
  • Lifecycle technical authority : to support operations and customer during crisis including with vendors. It also includes authority for upgrades and major releases.
  • Skills

    At least 10 / 15 + years of experience in a technical expertise role

    Multi-domain technical skills (at least 2 domains) : Connectivity, unified com, security

    English : fluent (spoken and written)

    Strong interpersonal skills

    Collaborative leadership

    Strong presentation skills


    Experience in handling crisis

    Ability to argue, defend a point of view in front of customer and influence customer

    Coordinator / Leader

  • Facilitates the interactions between the different technical actors in the initial phases of the project (POC, prototype, pilot phase)
  • Interfaces with all forces / BU : sales, build, run (project director, technical experts, run teams, presales architects, account and business managers )
  • Is part of technical governance of his / her Clients and is integrated to the project team in charge of the deployment
  • Coordinates the different entities / partners during the build phase
  • Department

    Customer Services & Operations

    Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

    Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.


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