Health & Wellness Specialist
Vezeeta
Cairo, Egypt
منذ 1 يوم
source : Akhtaboot

Job Description and Requirements

Primary Responsibilities

  • Designing, managing and promoting health improvement programs
  • Providing input on Para pharmacy products, cosmeceutical and nutrition to maintain a healthy patient
  • Provide advices to maintain a healthy lifestyle or prophylactic advice / therapy to prevent prospective disease.
  • Raising awareness of good health, diet and exercise by providing add on suggestion to patient lifestyle by segmenting different patient / customer profile.
  • Devising health policies and schemes for assessing health needs
  • liaising with, supporting the work of and providing expert advice to internal teams with other therapy areas.
  • keeping up to date with current health promotion trends.
  • Deliver on set KPI by retaining patients and to retain customer and maintain patient lifestyle and satisfaction.
  • Professionally represent Vezeeta using excellent interpersonal and communication skills when interacting with clients and caregivers.
  • Navigate and perform activities on the pharmacy system or other program tools to ensure effective and efficient execution of the disease management program
  • Update and maintain appropriate files in a timely manner to ensure accuracy of the program.
  • Log all client and caregiver interactions and accurately create and maintain action notes in an interaction tracking database.
  • Adhere to regulations of a health information custodian with respect to personal health information in connection with vezeeta clients.
  • Achieve and maintain to a performance standard, including but not limited to; average handle times, call quality, customer satisfaction in accordance with departmental direction and Standard Operating Procedures (SOP)
  • Adhere to shift schedules and maintain acceptable attendance
  • Perform other duties as assigned to support Vezeeta
  • Requirements

  • Bachelor of pharmacy or biotechnology
  • 0-2 years’ experience in sales or retail pharmacies
  • Demonstrated customer service skills
  • Excellent communication skills both written and verbal
  • Intermediate computer skills : Word, Excel, Outlook
  • Strong attention to detail and excellent organizational skills
  • Ability to work in a fast-paced environment and time critical environment
  • Ability to work independently and within a team environment
  • Discretion in handling confidential matters
  • Ability to employ professionalism, patience and self-control in handling upset customers
  • Ability to work in a team environment is critical
  • Ability to work within tight deadlines
  • Basic knowledge of medical terminology
  • Previous experience in such the required therapy area is preferred
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