Accountabilities and key Role
Ensure that branches are in compliance with Policies and Procedures by conducting periodic reviews in branches and providing them with suitable action plans wherever there are deviations.
Conduct periodic surprise review to the branches to ensure that they follow the policies and procedures of the bank, review books, returned cheques etc.
surprise count for custodies in the branch (vault, Customer Service Officer (CSO’s), cash in hand, ATM’s, bank draft stock, self services, cheque books, returned cheques etc.).
Review power of attorneys file in the vault to ensure that they are run as per related Policies and Procedures.
Review vault cash register to ensure that the cash management is duly run (cash in safely preserved and cash holding limits determined by the GM are monitored / not exceeded).
Monitor Customer Service Officer (CSO’s) cash area in the branch to ensure that related regulations and rules are available and highly considered & applied (cash exchange register / monitor cash limits / cash area is well protected).
Ensure that operation staffs in branches are conducting regular reconciliation of the safe boxes retained balances (collaterals) & duly follow up safe boxes as per policy and procedures (contracts / stamps / due boxes etc.).
Ensure that certain reconciliations are properly conducted (stamps machine, ATM & Customer Service Officer (CSO’s) cash, stopped cheques).
Ensure that cheques deposit box is duly run according to related policy and procedures.
Ensure that keys custody register / user ID register are being regularly updated as per related policies and procedures.
Ensure that operations staffs in branches are performing the control role efficiently in terms of surprise count / checking documents vs.
journal / follow up suggestions box / activated services / self services destroying process / memos file ..etc.
Monitor security aspects in the branch (surveillance cams / fire extinguishers / alarming systems) to ensure that bank assets (furniture, machines, equipment, etc.
Are managed carefully in an optimal way.
Review propaganda leaflets and brochures for bank products.
Play the role of a coordinator between branches and GM department : receive / Send spare keys custody to be preserved in the Secretariat department (or the concerned department as per country arrangement).
Study branches redemption-requests to restore cash excess amounts & make proper recommendations.
Conduct emergency visits to the branches assigned by control manager to go through some critical cases (cash differences, embezzlement, customer’s complaints ).
Participate and being in location during the process of opening, closing or renovating branches.
Review and analyze the reports of the internal audit on branches, direct the branches to handle any comments mentioned and suggest solutions to avoid recurrence.
Study, update, and follow customers complaints on operations to sort them out and avoid recurrence.
Prepare and update the branches control checklist.
Provide branches staff with needed consultancy & reply their enquiries.
Job Requirements : Education :
Minimum Bachelor Degree in administrative &financial sciences or any other appropriate field from a recognized university.
Minimum 8 years experience in various sections of the bank (3 years insupervisory job).
Good in English and Arabic.
Knowledge of all bank’s related products & services.
Knowledge of related policies and processes and updates (internal,Central Bank & internal standards).
Leadership & team work skills.
Ability to deliver against tight deadlines.
Solution oriented & client focused.
Work under pressure.
Problem solving skills.
Taking responsibility skills.
Reporting and recommendation skills.