Technical Support Engineer / Senior - EEC
Schneider Electric
منذ 5 يوم

Primary Responsibilities :

  • Providing technical assistance to Schneider Electric customers products. These products are either hardware or software based.
  • Connect to customer machines / sites remotely to assist with troubleshooting and determining where the customer difficulty lies.
  • Escalating product defects and usability improvements to senior support agents, Engineering, and / or Product Management as necessary.
  • Developing sample programs and product configurations to demonstrate product capabilities to customers
  • Work with the engineering group on active projects to provide voice of customer feedback
  • Ability to plan and organize test procedures is an asset
  • Provide, as periodically required, on site support for customers throughout the world
  • Qualifications

  • Bachelor University degree in an engineering profession
  • Fluency in English , French is a plus
  • Relevant years of experience required
  • Professional user of Microsoft Office
  • Working with team
  • Adhering to the principals & values
  • Learning & Researching
  • Adapting and responding to change
  • قَدِّم
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