Operations Head (e-pharmacy)
Vezeeta
Cairo, Egypt
منذ 1 يوم
source : Akhtaboot

Job Description and Requirements

Description

  • Oversee the in-house pharmacists and doctors, who act as patients’ account managers
  • Plan and implement an innovative virtual pharmacy care program for patients
  • Strive to enhance patient experience and care
  • Identify and manage patients with chronic diseases
  • Overlook the full process from transcription to Drug-Drug interaction to offering proper pharmacy support to the patient
  • Set SLAs for the Care Team to meet patients’ expectations and make sure the SLAs are met at all times
  • Identify areas of improvement for the care team to improve patients’ delightful experience
  • Monitor, analyze and report on established performance metrics on a regular basis
  • Ensure the effective application and ongoing performance of internal controls
  • Oversee and adjust all workflow, space and systems processes as needed to meet operational requirements
  • Manage, delegate and train the sub-ordinate employees
  • Drive the team to achieve planned goals
  • Participate in the hiring process for sub-ordinate positions
  • Requirements

  • Bachelor’s degree in Pharmacy, MBA is a plus
  • 7+ years’ experience in the healthcare segment in Egypt
  • Background in Health Insurance companies is a plus
  • Has extensively worked in pharmacies / chain pharmacies
  • Demonstrated ability to effectively lead teams
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