JOB PURPOSE :
Maintaining proper planning, implementation, and operations for the technologies and services
Managing the interactions between Internal Teams, Vendors and Customer teams to assure services delivery / availability and fast TTM / problem solving with the best quality and a satisfactory service level.
Identifying problematic areas and implementing strategic solutions in time.
Overseeing and determining major IT projects including system updates, upgrades, migrations and outages
Fostering new ideas, technologies and ways of improvement for Infrastructure and Development Systems and Sub Systems.
To plan, develop, implement and operate Cloud and Automation solutions
Managing all infrastructure systems Cloud, DevOps, Databases, Systems, Storage, Backup, Security and Networking.
Lead the ongoing activities of the cloud and automation projects
Cloud and Automation
ICT Solutions Offering
ICT Solutions Delivery
Planning, Implementation, and Operations for ICT Infrastructure Servers
Planning, Implementation, and Operations for ICT Infrastructure Storage and Backup Subsystems
Infrastructure Automation Planning, Implementation and Operations
Full Responsible and Accountable on all live production Technologies and Services offered.
Responsible on maintaining proactively and reactively all Technologies and Services offered.
Responsible on the continuous enhancements in the operational tasks to meet the organization objectives.
Third level of support for Cloud and Automation Technologies and Services offered.
Follow up reviewing and publishing the services documentations to assure business continuity and fast tracks for problems resolution.
Apply patch fixes for all bugs on all live systems whenever needed.
Responsible on issuing RFPs / RFQs for Cloud and Automation services provided.
Work in full cooperation with the IT Service Support team in any escalated issues End to End until complete resolution.
Check and ensure resolution of all issues to achieve all operations objectives without breaching the SLA.
Follow Change Management Processes in handling all changes concerning production systems.
Enhance operations SLAs and assure customer satisfaction.
Customers and Vendor Management
Vendor management, negotiation, evaluation, selection and escalation.
Offering the proper Technical solutions for customers
Providing superior Service Delivery and Service availability for customer solutions
Monitoring Contractual Agreements to evaluate and monitor contracts to ensure vendors comply with supporting contractual terms and conditions.
Reporting & Documentation
Responsible for responding to mails and sending required reports in a good timely manner.
Develop Quarterly presentation showing quarterly results.
Develop regular weekly reports showing the work progress & status of assigned tasks / projects.
QUALIFICATIONS AND EXPERIENCE :
Essential Qualifications and Experience
BSc in Telecommunications & Electronics Engineering, Computer science or equivalent.
Strong experience in :
Minimum 5 Yrs. experience in Windows / Linux / Unix Systems administration.
Preferred 2 Yrs. experience in Storage and Data Recovery systems
Hands on Experience Cloud Solutions VMware vRealize Suite and vCloud Director
Hands on Experience Virtualization VMware / Hyper-V / KVM
Hands on Experience Configuration Management / Orchestration tools
Hands on Experience Scripting and Automation
Hands on Experience x86 / RISC servers
Hands on Experience Networking
Hands on Experience Database systems
Hands on Experience Security Solutions
Highly motivated and competent with decision-making ability
Very Good Analytical, Problem Solving and Integration skills
Very Good ability to conduct gap analysis on current systems and develop plans to cover these gaps
Plan for activities and carry out assignments with no supervision
Very good communication, documentation and presentation skills
Excellent in Arabic & English (Reading, Writing & Oral)
Desirable Qualifications and Experience
Very Good Computer skills, Advanced MS excel is a plus.
Hands on Experience DevOps Solutions
Agile methods like Kanban and Scrum
Project management skills.
Knowledge of latest technologies.
CERTIFICATIONS / CREDENTIALS / MEMBERSHIPS / LICENSES :
Technical Trainings in IT Infrastructure Technologies
Soft Skills (Communication skills, Project Management, Business Development and Leadership)
Desirable : MCSE / MCSA